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Cover
Financial Terms
Frequently Asked Questions
To further extend the benefits of being a Santander shareholder, we have come to an agreement with ASISA to offer you health care on exceptional cover and financial terms:
Cover
Health care service throughout the whole of Spain, with over 600 clinics and 36,000 health care professionals at your service, with no waiting lists.
Health care from the first day of taking out the service.
Single room with bed for companion.
Permanent emergency house call service.
Reimbursement of up to 24.04 euros when buying glasses and frames and up to 120.20 euros when buying hearing aids at Visionlab centres.
Bonus of +/-50% in the laser treatment of myopia, stigmatism and hyperopia.
Travel health insurance up to 6,010.12 euros.
Indemnity insurance of 6,010.12 euros in the event of death due to accident.
Elimination of initial pre-cover period (except for pregnancy ¿ 9 months) and family planning (6 months).
Financial Terms
20% discount on the net premium (premium by age band).
Elimination of management costs
(12.02 euros a year).
Includes spouse and children.
Exclusive card.
If you would like more detailed information or for specific cases, just call 902 010 010 or 91 595 76 58 (ASISA), or if you prefer, call the Shareholder Helpline 902 11 17 11 and we will transfer you.
Frequently Asked Questions
How can I qualify to take advantage of this offer? You must own 21 or more Santander shares and pay the policy by direct debit in any branch of the Santander Group Bank of your choice.
You must keep both criteria indefinitely if you wish to continue enjoying this benefit.
Does joining mean that I have to transfer my SAN shares from my present bank? No. The only requirements are that you must own 21 or more SAN shares (regardless of where they are deposited), pay the ASISA bills by direct debit at any of the Banks in the Santander Group and maintain both these conditions.
Do I have to be the holder of the account where the bills are paid? Not necessarily.
Is there any problem if I buy or sell my shares while taking advantage of this offer? Not while you keep a minimum balance of 21 SAN shares and pay by direct debit at any of the Banks in the Group.
What would happen if I no longer fulfil one or both of the criteria established? Every month, a check will be made of the maintenance of both. If you do not fulfil one of them, you will be told by phone of this fact and of the option of continuing to enjoy the health care offered, although not under such advantageous conditions.
How often can payments be made? Payments are made exclusively every two months.
Is there any additional discount depending on the payment method chosen? No.
Is the net premium the same for everyone? No. It varies according to the age band you are in. To find out the premium that applies to you, just access the simulator or ask on the Shareholder Helpline 902 11 17 11.
What periodicity does the net premium have? It is calculated monthly.
What should I do to take advantage of this offer? Just call the ASISA telephone, 902 010 010 or 91 595 76 58 (if you prefer, call the Shareholder Helpline, 902 11 17 11, and we will transfer you), where you will be asked for your name and surnames and the postal address where you would like the documents for registration to be sent. When you get them, just fill in the information requested and send it back in the pre-paid envelope provided.
The corresponding ASISA office will then send you the contract, which you should sign and return to the ASISA office (in the pre-paid envelope provided). As soon as ASISA receives it, you can start benefiting from the service.
Along with your registration as a user, you will be sent your personal Santander-ASISA card.
We should advise you that ASISA's specialist staff will analyse the medical history you send them before continuing with registration. Should there be any irregularity not contemplated in the cover, the Insurer will contact you to let you know.
When do I start benefiting from these services? The moment ASISA receives the contract signed by you, the service will be activated.
What is the identification card for? As well as being a differentiating element, the card replaces the usual medical slips in health centres, meaning you only have to carry it with you to benefit comfortably from this service.
Is the card accepted in any clinic or health centre? Yes.
I am already insured. How can I enjoy this offer? Simply call the ASISA telephone, 902 010 010 or 91 595 76 58 (if you prefer, call the Shareholder Helpline, 902 11 17 11, and we will transfer you), where you will be asked for your name and surnames and the postal address where you would like the documents for registration to be sent. When you get them, just fill in the information requested and write a request for cancellation of your previous insurance and registration of the new one, including both items in the pre-paid envelope provided.
The corresponding ASISA office will then send you the contract, which you should sign and return to the ASISA office (in the pre-paid envelope provided). As soon as ASISA receives it, you can start benefiting from the service.
Along with your registration as a user, you will be sent your personal Santander-ASISA card.
Are all initial pre-cover periods eliminated? There are two exceptions:
- Care during pregnancy and birth: an initial pre-cover period of 9 months is maintained.
- Family Planning: an initial pre-cover period of 6 months is maintained.
My wife and children are not Santander shareholders. Can they take advantage of this offer, and how? This offer includes spouse and children. Simply follow the normal registration procedure, noting them as 2nd and 3rd insured parties.
My wife and children are not Santander shareholders but they have taken advantage of this offer. If I no longer fulfil the criteria to benefit from it, will it also be cancelled for them? Yes. The use of this offer depends on the fulfilment of the criteria established.
How do I identify myself when I call? Group 11,229.
I used to be insured by ASISA, but I would like to take part in this offer. Do I keep my benefits due to longevity? Yes, you would keep all the benefits you have acquired (except initial pre-cover periods due to pregnancy and birth and to family planning, unless these periods have already expired).
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